Telephone service first hit Cheyenne in the 1881. Soon lines
stretched from the state capitol all the way to Evanston and north to Sheridan
and all places in-between.
And for 125 years, those lines
hummed with calls 24 hours a day.
Yellow pages were invented in
Cheyenne in 1881 when the first phone book was printed. They ran out of white
paper and printed the business listings on some yellow paper they had laying
around. Started a national trend.
Telephone Canyon, which stretches
steeply west down into Laramie on Interstate 80, was named that because the first
telephone cable from Cheyenne to Laramie in 1882 was strung down that route.
My, have times
changed when it comes to telephone service in the Cowboy State.
The future of
the telephone company in Wyoming comes down to POTS and PANS, according to the
primary lobbyist for the Century Link Company.
Kristin Lee
was in Lander for a legislative meeting and told the sad tale about the decline
of her company. POTS stands for “Plain Old Telephone Service.” While PANS stands for “Pretty Awesome New
Stuff.”
Lee is a
Cheyenne lawyer/lobbyist who works for Century Link. Her complaint is the phone
company is still heavily regulated in Wyoming when it is no longer a monopoly.
Their business model is outdated and in decline.
“At our
height, we had 150,000 phone lines in Wyoming,” she said. “Many homes had separate lines for the kids.
Businesses had separate lines for fax machines. All that has gone away. Today
we have 60,000 lines and it is declining at a rate of 10 percent per year.”
There is a
proposal to build a $12 million line north of Lusk for 200 customers. “We get $23.10 per month per customer. It
just does not work out, she said”
“Our business
model is dead,” she says. She is hoping the legislature will ease up on the
decades-old regulations that still govern her company, but do not faze its competitors.
The
legislative committee ultimately voted to draft a bill by a 9-4 vote, to extend
the Wyoming telecommunication act. But there was a lot of movement toward the
idea of removing Century Link from oversight, since it obviously is no longer a
monopoly.
Phone service
in Wyoming has come a long way by way of diversification over the decades. It
is unrecognizable compared to what we experienced back in the 1970s.
Mountain Bell
was one of the major Bell operating companies, based out of Denver. Then as deregulation occurred, an outfit
called U.S. West took over. Then Qwest took over the phones. It was funny to hear people either call the
company “Quest” or “Cue-West.” Never did know how to pronounce it.
Back in those
days the people at the local phone company were prominent folks in our
community. Today, they are nowhere to be
seen – the phone company’s employees, that is.
To folks of
the older generation, the impossible seems to be occurring – ditching their
land telephone line. The arrival of cell
phones almost 30 years ago has changed everything.
When the Internet
arrived, something called VOIP (Voice Over Internet Protocol) came into being.
Then the big
cable companies started bundling your cable TV, your Internet, and your landline
as one package. This event probably has
kept more landlines in operation than any other event.
But mainly
folks are just using their cell phones full-time.
My mom still
likes her landline, though. My 94-year old mother Betty Sniffin really loves
the Internet. One of my brothers, Ron Sniffin of Cheyenne, and a sister, Susan Kinneman
of Riverton, helped mom put together an Internet network called “Betnet,” which
she uses to communicate with the dozens of members of her extended family. It
includes her 11 children and their spouses, her 23 grandchildren and her 24
great-grandchildren. Since her one and
only great-great grandchild is barely one year old, she probably cannot claim a
five-generation network, but she is ready whenever little Hailey picks up a
cell phone and starts playing around.
But my point
is that as readily as my mom took to the computer and the Internet, she never
really liked cell phones. Part of it was
her hearing aids, which are a constant source of irritation.
Her landline
is hooked up to a machine that translates voice into printed words on a screen,
so she can communicate pretty well.
Alas, times
are changing. Relics of our past like
the legacy telephone carriers are hanging around, but just barely.
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